1. Free tier and trial evaluation
Growme offers a Free plan to help you evaluate the platform before subscribing to any paid plan. We encourage every restaurant partner to test compatibility with their menu and workflow prior to upgrading.
2. Subscription billing and renewals
Paid subscriptions (such as Moonlighter, Starter, and Pro) are billed in advance on a monthly recurring basis. You may cancel your subscription at any time through your restaurant dashboard settings.
3. Refund eligibility
Because Growme provides immediate access to digital tools, AI menu processing, and cloud hosting upon subscription, charges are generally non-refundable. However, if you experience an unresolved technical fault that prevents normal platform operation within 14 days of an initial paid charge, you may contact support for review.
4. Cancellation procedure
When you cancel a subscription, your paid access remains active until the end of your current billing period. No further recurring charges will be incurred after cancellation.
5. Contacting billing support
If you believe an unexpected or incorrect charge has occurred, please reach out to our team at support@growmehq.com with your account details and receipt.